AlphaSights is the global leader in knowledge on-demand. We connect investment and business leaders with a dynamic network of industry professionals whose informed perspectives help our clients make superior investment and business decisions. With 1500+ employees and nine offices across the US, Europe, Middle East, and Asia, AlphaSights regularly ranks as one of the fastest-growing companies in the world. Learn more at alphasights.com.
The IT Engineer role:
AlphaSights is looking for a proactive and driven individual to join the IT Engineering team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Engineer, therefore, represents a visible and valued opportunity for the right candidate to have an immediate impact in the New York office.
From day one, you will be given areas of responsibility and be expected to manage your own time. You must maintain a positive, problem-solving mindset, and approach your work and the company's IT environments with a real sense of ownership. You must also be proactive, creative, and enjoy interacting with others. We expect you to always be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.
The IT Engineering team is a fast-growing, motivated group, which allows for a high growth potential and opportunities to distinguish oneself. We are looking for a team member seeking a career as an IT generalist, keen to develop a wide range of skills and knowledge.
Core responsibilities:
Troubleshoot tech issues, in person and remotely, including help desk operations and deskside support
Configure and deploy Macs (via MDM solution), VoIP phones, hardware, and networking equipment
Implement, test, and monitor IT infrastructure to ensure optimal performance, including network and telephony systems
Monitor projects and new technology roll-outs
Assist in office relocations, expansions, and densifications in home office and remote locations.
Maintain meeting room hardware for conference calls and video conferencing
Set up and manage user subscriptions and accounts
Maintain the company's IT hardware asset register, monitoring, and ordering stock
Support both our proprietary and third-party software applications
Collaborate with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly
Requirements:
1+ years full-time work experience required in relevant roles (IT Generalist or Helpdesk in a corporate environment). Part-time experience will be considered.
Bachelor’s Degree
Excellent understanding of Apple hardware and macOS/iOS
Attributes we're looking for:
Excellent track record of successful service delivery
Results-oriented, user-focused mindset
Excellent communication skills
Naturally positive attitude, with the ability to maintain patience and composure under pressure
Positive, team-oriented mindset, with a natural willingness to always go the extra mile
