Graduate Program, Client Service (Hindi Speaking, US Rotational Program – 2023 Start)

Start Date: January 10, 2023 / April 3, 2023 / July 3, 2023 / September 4, 2023

 

About AlphaSights

AlphaSights was born with a purpose: to unlock human knowledge and power success. From our state-of-the-art offices in nine major world cities, we connect business leaders seeking knowledge with the experts who possess it. We’re one of the fastest-growing global companies, employing 1500+ colleagues of 60+ nationalities.

 

What we do

We operate at the heart of the global knowledge economy, providing a suite of knowledge-on-demand services to investment funds, consultancies, Fortune 500 companies and nonprofits. Our clients use our services when evaluating critical investment and business decisions. We connect them with industry experts who possess specific knowledge that is otherwise unavailable to them.

We’re a fast-paced, client-driven service organization. We respond to client inquiries within minutes and deliver within hours. When deadlines are tight, and when robust insight is make or break, our clients count on us.

 

Client Service Associate Role

As a Client Service Associate, you’ll have a clear focus on client service and revenue generation. You’ll be the connection point between our clients and industry experts. After initial training at our New Joiner Academy and on the desk, you’ll start fielding incoming briefs from the clients assigned to you. You’ll spend a large portion of your time on the phone and email identifying the best experts to suit your clients’ needs. Once you’ve found the right expert, you’ll connect them with our clients across various formats (e.g., interviews, in-person meetings, surveys, etc.).

 

Your responsibilities

  • Understand client needs and the available expert pool for the project
  • Source and engage experts using our internal database and external digital directories
  • Match client briefs with the most relevant experts and appropriate interaction formats
  • Schedule and manage all client-to-expert interactions
  • Deliver an excellent client experience through fast, accurate recommendations and proactive follow-ups with them

 

Hindi Speaking, US Rotational Program 

We are seeking a Client Service Associate fluent in English to participate in a unique global mobility program that offers you the opportunity to experience working within two of the AlphaSights’ offices based in world-class cities: 

  • Rotation 1 (6-14 months): You’ll work within our Hong Kong office Client Service for a 6-14 month immersive experience where you’ll receive a crash course in the AlphaSights business, including significant sales and project management training and professional development coaching. 
  • Rotation 2 (18 months): You’ll relocate to our growing New York office for an 18-month placement where you’ll leverage your cross-cultural learnings to maximize client & firm outcomes.
  • Rotation 3 (1+ years): You’ll permanently relocate back to our Hong Kong office to further grow & develop your AlphaSights career.

The ideal candidate is authorized to work in the Hong Kong office. AlphaSights will sponsor US visas for your 18-month rotation in our New York office, but candidates authorized to work in the US are also welcome to apply. 

 

Requirements

  • A bachelor’s degree, with strong academic credentials and noteworthy extracurriculars
  • No prior work experience is necessary, but relevant internships and other evidence of interest in business and a commercial career are desirable
  • Alignment with our values: we look for driven, results-orientated, adaptable, humble and empathetic individuals
  • Must be fluent in English and Hindi

 

Compensation and benefits

  • Average total first year compensation: HKD 368,474 consisting of (i) HKD 264,000 base salary; and (ii) HKD 104,474 average commission based on performance
  • 15 days annual leave; 6 months full maternity leave & 6 weeks full paternity leave
  • Private medical & dental insurance, and annual health check-up
  • Tax-advantaged housing allowance up to 50% of monthly base salary
  • Optional WFH on Friday plus an additional four WFH days every three months.

 

Perks: Complimentary breakfast & snacks, corporate gym rates, iPhone and MacBook Pro for work

 

Meet the AlphaSights team: View upcoming events here

 

AlphaSights is an equal opportunity employer. Read more about our commitment to DEI here.

Submit your Application

  • *Must be fluent in the chosen selection(s)