Associate, Client Service, Bahasa Indonesia Speaker, 2023
Hong Kong
Associate, Client Service, Bahasa Indonesia Speaker, 2023 Start Date: July 10, 2023 / September 4, 2023
About AlphaSights
AlphaSights is the global leader in knowledge on-demand. We connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500+ colleagues provide round-the-clock coverage to the world's top investment funds, consultancies, and businesses. Learn more about us at alphasights.com.
About this role
As a Client Service Associate, your work is at the heart of what we do: you’ll be the link between our blue-chip clients and the expert knowledge they seek. Throughout a fast-paced workday, you will be working on urgent projects from your assigned client users at investment funds, consultancies, and businesses. You will need to understand their exact knowledge needs, and then find, engage and vet the experts most suited to each client’s situation. To succeed in this role, you need to be motivated by delivering results for your clients and by achieving commercial goals. This is a communications- intense frontline role requiring a client-first mindset and the ability to multi-task across an action-packed workday.
What you will do
Field incoming client briefs and identify the knowledge gaps they’re looking to fill
Utilize business acumen to identify relevant experts in the industry or topic of interest
Proactively schedule calls with prospective experts via phone and email (including cold calling)
Engage experts and vet them against your client’s questions
Propose a shortlist of experts to your client and schedule and manage all client-to-expert interactions
Deliver excellent service to both clients and experts
What you will get
More expert, project, and client-facing responsibility than other entry level roles
Directly measurable commercial impact and significant earnings potential from the get-go
Learn to confidently transact with senior executives and sophisticated clients at top-tier investment funds, consultancies and Fortune 500 companies
A unique training curriculum and intense on-the-job training helping you develop highly transferable commercial and managerial skills
A clear career path for advancement to Manager after 24-30 months, and to Business Unit VP after ~5 years
An inspiring, high-energy environment with ambitious peers from 60+ nationalities
Requirements
This is anentry-level role. Successful candidates generally possess:
Track record of strong scholastic and academic achievement (Equivalent of 3.3 GPA or 2:1 or above achieved in a Bachelor’s degree)
Noteworthy extracurriculars throughout school and university
Relevant internship experience evidencing interest in a career in business
Outstanding communication skills
Ability to plan and prioritize daily tasks/responsibilities
Stress resistance – able to work and get things done under pressure
Fluency in English and Bahasa Indonesia, foreign language skills desirable
Compensation and benefits
Average total first year compensation: HKD 368,474 consisting of (i) fixed annual base salary of HKD 264,000 and (ii) variable compensation linked to individual performance (uncapped)
15 days annual leave; 6 months full maternity leave & 6 weeks full paternity leave
Private medical & dental insurance, and annual health check-up
Tax-advantaged housing allowance up to 50% of monthly base salary
In office Monday to Thursday (option to WFH each Friday and four extra days/quarter)
Perks: Subsidized lunch, complimentary breakfast & snacks, corporate gym rates, and MacBook Pro for work.
